There is no reason why scheduling this MRI with sedation should be so difficult. None.
I need to get an MRI done of my spine, since my doc thinks I may have MS or a spinal tumor/tumors. After my open MRI disaster, there is no way I can get through a closed MRI (which is required for this, since the imaging is better); I must have sedation.
I left a message at my doctor’s office yesterday, asking them to call me back to update me on the scheduling. Nothing. This is typical of this practice, but I like the doctor, so I deal with it.
I called them AGAIN today. The office staff said they faxed the authorization to the hospital, and the hospital would give me a call. I asked for the hospital’s number. I called the hospital, and they said they never received the authorization. I called the doctor’s office again…they insisted they sent it. I tried to explain I am sure they did, but the hospital said they never received it. I was told to call the hospital. Again.
This is ridiculous. I’m supposed to sit here and suffer, and hope they get it together? I’ve been on the phone with the hospital and the doctor’s office all morning, and no one wants to take an extra step to help me. This has literally taken TEN calls total to the doctor and the hospital. Good thing I (still) have my wits about me and can handle this on my own. What about very elderly people who can’t manage these things without help? Or people who are sicker than I?
Wait…I’m on call number eleven…with the hospital AGAIN. They’re TRYING to schedule me now, because they FINALLY received the faxed authorization. And….they have to call me back. One step closer!!